PRIVACY POLICY
Buller Wines privacy policy
Covers the collection and use of personal information that may be collected by Buller Wines anytime you interact with Buller Wines, such as when you visit our website, when you purchase wines or services, or when you call our sales support.
Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Buller Wines, and we go to great lengths to protect it.
Why we collect personal information
Because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our wines and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest wine vintage announcements, special offers, and events that you might like to hear about.
If you do not want Buller Wines to keep you up to date with Buller Wines News, and the latest vintages click www.buller.com.au/contact/myinfo and update your personal contact information and preferences.
The information we collect
There are a number of situations in which your personal information may help us give you better service. For example, we may ask for your personal information when you're discussing a delivery issue on the phone, participating in an online survey, or purchasing wine. At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information, wines purchased, date of purchase; and information relating to a support or service issue. We collect information to gain a better understanding of our customers and thus provide more valuable service. We also collect information regarding customer activities on our website, and on related websites. This helps us to determine how best to provide more useful information to our customers and to understand which parts of our websites and Internet services are of most interest to them.
Buller Wines website allows you to create a "Buller Wines Club ID" based on your personal information. This convenient service saves you time and allows for easier use of our web services. Here's how it works: You create a personal profile - providing your name, phone number, email address, and in some cases your mailing address or a credit card number and choose a password and password hint (such as the month and day of your birth) for security. The system saves your information and assigns you a personal Buller Wine Club ID The next time you order from the Buller Wines Website, all you need to do is enter your Buller Wine Club ID and password; the system looks up the information it needs to assist you.
When we disclose your information
Buller Wines takes your privacy very seriously. Be assured that Buller Wines does not sell or rent your contact information to other marketers. There mybe times when it may be advantageous for Buller Wines to make certain personal information about you available to companies that Buller Wines has a strategic relationship with or that perform work for Buller Wines to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These, companies are also obligated to protect your personal information in accordance with Buller Wines's policies. Without such information being made available, it would be difficult for you to purchase wine, have wine delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on Buller Wines website.
We protect your personal information
Buller Wines takes precautions - including administrative, technical, and physical measures to safeguard your personal information against loss, theft, and misuse, as well as unauthorised access, disclosure, alteration, and destruction.
Buller Wines Online Website use a Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from Buller Wines Online Website you must use an SSL-enabled browser such as Safari, Netscape Navigator 3. 0 or later, or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it's transmitted over the Internet.
You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like Safari etc.
Integrity of your personal information
Buller Wines has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by checking at www. buller wines.com.au/contact/myinfo. And you can request a copy of your personal information, your wine order history, and your interactions with our sales and support agents by contacting us at the email address below.
Cookies and other technologies
As is standard practice on many corporate websites, Buller Wines's website uses "cookies" and other technologies to help usunderstand which parts of our website are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online promotions is bringing customers to our wines and services. And we use cookies to customise your experience and provide greater convenience each time you interact with us.
For example, knowing your first name lets us welcome you with a greeting the next time you visit Buller Wines Website.
If, however, you prefer not to enable cookies, please go to www. buller wines.com.au/legal/privacy/aboutcookies.html, which explains step by step how you can disable cookies. Please note that certain features of Buller Wines website will not be available once cookies are disabled.
Our company wide commitment to your privacy
As we said, Buller Wines takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to Buller Wines employees and strictly enforce privacy safeguards within our company.
Privacy questions
If you have questions or concerns about Buller Wines Customer Privacy Policy or data processing, please use the appropriate regional email addresses (see list below) to contact us. Buller Wines will respond to your inquiry within 10 days.
If you do not want Buller Wines to keep you up to date with the latest Buller Wines news, and the latest information on vintages and services click www.buller.com.au/contact/myinfo and update your personal contact information and preferences. Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so.
Buller Wines may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.
